Spa Etiquette
Arrival
So many things in life are rushed – we’d like to make sure your treatment isn’t one of them! That’s why we ask that you arrive about 15-20 minutes early for your appointment.
Consultation
Our spa manager and spa receptionist are passionate about helping our guest look and feel their best. To make this even easier, we invite you to fill in the consultation form provided (don’t worry – there are no wrong answers!).
Special Attention
Please tell our receptionist if you are pregnant, have any injuries, are suffering from high blood pressure, any allergies, or have had recent cosmetic surgery.
Valuables
The spa is a place to leave the world behind – and that includes your valuables! We recommend that you leave your jewellery, cash, watches, mobile phones or other valuable items back in your room for safekeeping.
Clothing
This is one place you won’t have to worry about a dress code! Just come as you are and we will provide you with a robe, slippers and disposable underwear in your treatment room.
Younger Guests
Guests under 16 years of age will need to be accompanied by a parent, and a guardian’s consent form must be signed.
Ensuring Tranquility
You’ve probably come here to get away from it all, and so have your fellow guests. That’s why we kindly ask that if you’ve brought your mobile phones or tablets, that they remain switched off, and that you refrain from smoking while you’re here.
Cancellation
We know that things do pop up, so we offer you the freedom to cancel your reservation at no charge for up to four hours before your appointment time. After that, we must apply a cancellation fee of 50% of your treatment cost. However, for cancellations with less than one hour’s notice, including missed appointments, the full price of your treatment will be charged.